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About Maverick & Wolf
Maverick and Wolf is an online designer glasses shop, headquartered in London. The company focuses on current and latest fashion glasses and has earned a reputation as a trusted luxury supplier. With an extensive catalog of more than 30 different designer eyewear brands, both traditional and more fashionable customers can find suitable sunglasses or glasses for them.
Typical Maverick and Wolf customers, both new and old, want to buy stylish, comfortable and reasonably priced glasses from a company that works with the highest echelon of authorized designer eyewear suppliers and manufacturers. With cutting-edge quality and design, Maverick & Wolf cooperates with top suppliers such as Luxottica, Marcolin, Octoberon and Safilo to ensure that Maverick & Wolf provides you with the most fashionable and popular eyewear styles. Having a group of reliable suppliers means that Maverick & Wolf can guarantee that your glasses are 100% authentic. This also means that Maverick & Wolf can provide faster delivery and can choose to provide you with limited edition items or new versions before others. This also means that if you see a pair of sunglasses or glasses that are not currently listed on the Maverick & Wolf website and you want to buy it, just contact Maverick & Wolf. Maverick & Wolf can order indirectly from the manufacturer.
Unlike most online fashion eyewear retailers, Maverick and Wolf have fully equipped laboratories that can install, cut and customize your prescription lenses to fit you perfectly. This means that your order will be handled properly from start to finish, and you can rest assured that you will be able to receive glasses in the best quality condition. Maverick & Wolf’s team of laboratory technicians with many years of experience use the latest technology and machines to grind, cut and polish your lenses. With Maverick & Wolf’s quality control procedures and safe delivery through Maverick & Wolf’s courier company DPD, Maverick & Wolf strives to ensure that your glasses arrive at your door with the same quality level as when you left Maverick & Wolf headquarters.
Maverick & Wolf’s laboratory technicians are highly skilled and can install prescription lenses on sunglasses and spectacles. Maverick & Wolf’s goal is to make your shopping experience as unique and easy as possible, keep updating your order status, and be ready to help the customer service team at any time. You can be sure that you will see yourself returning to Maverick and Wolf again and again. Maverick & Wolf’s customers and partners are important to Maverick & Wolf; Maverick & Wolf always strives to maintain a strong, honest and transparent relationship with both parties, which is why Maverick & Wolf can build a reliable customer base in the fashion industry.

FAQ
Does the company have a guarantee?
Maverick & Wolf guarantees that your glasses will be delivered to you in perfect condition. If you specify a prescription, then you can expect to make your glasses based on that prescription (which you specify during the ordering process). Maverick & Wolf also guarantees that your glasses will be delivered in the designer’s original packaging.

How long is the warranty period?
All designer glasses and sunglasses from Maverick & Wolf have a warranty. Fortunately, for most brands carried by Maverick & Wolf, these warranties last at least one year. For all brands provided by LUXOTTICA, namely Chanel, Prada, Ray-Ban, the warranty period is 2 years. As a company known for impeccable service and high-quality luxury goods, Maverick & Wolf will repair any defects caused by poor manufacturing or defective materials within one year from the date of purchase.
If you accidentally damage your glasses, please notify Maverick & Wolf as soon as possible so that Maverick & Wolf can help you. Luxottica products can be sent to any certified Luxottica distributor manufactured under the warranty policy. It is important to keep the documents related to the proof of purchase, as they will be required to repair any malfunctions during the manufacturer’s 1-year warranty. In order to relieve your stress in the process, Maverick & Wolf may ask you to provide photos showing suspicious failures before requesting the return of the goods.

Can I cancel my order?
Maverick & Wolf would like to inform you; According to the “Distance Selling Regulations” (2000) and the “Consumer Protection (Distance Selling) (Amendment) Regulations”, 2005; you, as a consumer, have the right to be within 14 days after you receive the goods Cancel your non-prescription order.
All cancellations must be notified to Maverick & Wolf in writing by mail or email. This provides cancellation records for Maverick & Wolf, which not only protects you from any misunderstandings, but also protects Maverick & Wolf.
Once Maverick & Wolf has received and recorded your cancellation record, Maverick & Wolf will promptly refund you, and in any case, within 30 days after you place the order. If cancelled, the cost of prescription lenses cannot be refunded because they are customized products according to your specific needs and size.

What is your return/exchange policy?
For a full refund or exchange, unused products must be returned to Maverick & Wolf within 14 days of delivery. Maverick & Wolf regrets to inform you that Maverick & Wolf will not bear the cost of return postage or prescription lenses. Because the value of the 1.5 index lens is £30, if the prescription order is returned, at least £30 will be deducted from your refund.
If you want to make a second exchange, a handling fee of £10 will be charged.
If you think there is a problem with your glasses when you receive them, please contact Maverick & Wolf immediately. The customer service team at Maverick & Wolf will be happy to help you. As a customer, you are responsible for returning the undamaged merchandise with the original packaging intact.
If your order has been delivered to your work address or alternative address, the return/exchange period starts when you sign for delivery, even if you did not sign for the package in person.

Do you bear the round-trip postage of Chanel products?
If you buy Chanel glasses, Maverick & Wolf will refund up to £7.15 for the return postage. If the return service you use does not show the postage cost on the shipping label, please don’t forget to attach a copy of your postage receipt.

How long does it take to process the refund?
According to Maverick & Wolf’s quality control policy, once Maverick & Wolf receives your glasses, Maverick & Wolf will inspect them and notify you that Maverick & Wolf has received the item. Maverick & Wolf always strives to process your refund as soon as possible within 30 days after you place your order. After Maverick & Wolf has processed your refund, please wait 1 to 5 business days for the funds to appear in your account.

If I buy a birthday gift, can the return/exchange period be extended?
If you buy glasses as a birthday gift, Maverick & Wolf is happy to extend the replacement period for you. All you need to do is remember to notify Maverick & Wolf when placing an order. Any agreed extensions will be in writing.