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Gecko Mobile Coupons

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Expires: No Expires

Submitted: 3 years ago

Gecko Mobile Coupons

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Gecko Mobile Coupons

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Submitted: 3 years ago

Frequently Asked Questions Answers
Common issues on returns, refund and exchange.

Which items can be returned?
Items within 30 days from GECKO Mobile’s return center
From the date of purchase of GECKO Mobile’s warranty process from 31 days to 13 months from the date of purchase
It is under damaged and available for sale (the account lock must be deleted)
How do I return?
Visit Gecko Mobile’s return center
Enter your order number and email address to start
According to the instructions and select the project to be returned
After approval your request, you will get confirmation emails with transportation guidelines
I received the error message “The wrong order number and email”?
Make sure you enter the order number that starts with S, because it appears in the paper packaging order and order update notification, such as S1234
Make sure you enter the email address associated with the order
Which projects cannot be refunded?
The following items cannot be returned:

gift card
Battery upgrade service
Can I exchange items?
Gecko Mobile allows the replacement of goods to be used as an optional variant. After receiving the original items, the replacement item will be delivered to you.

What is the refund option?
Support the following refund options:

Refund to the original payment method
How can I transport items?
For instructions on how to transport returns to the product, please refer to the email received after the return request.

How long can I get a transaction/refund?
After receiving the returned items, you will notify you via email. You will also tell you the result of your request. If it is approved, your request will be completed according to the following timetable:

Exchange usually requires 24-48 working hours to take action
A refund usually requires 3-7 working days to remove