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About Duty Free Crystal

Duty Free Crystal t/a Swarovski Guernsey has been established as a retailer in Guernsey for more than 30 years. Swarovski is the world’s leading crystal company, founded by Daniel Swarovski in 1895, Duty Free Crystal’s Guernsey boutique allows you to enjoy the experience of an exclusive Swarovski store. Here, you can view exciting displays, new collections and designs from the world’s leading top crystal companies.
Duty Free Crystal offers the latest Swarovski silver crystal series, home decorations, watches and fashion jewelry, all exempt from VAT. Duty Free Crystal prepays VAT for all orders sent to a UK delivery address (you will not incur any additional costs). Duty Free Crystal is the online name of Swarovski Guernsey. For more information, please contact Swarovski in Guernsey at +44 1481 721501 or email to sales@dutyfreecrystal.co.uk for the cheapest Swarovski products in the UK. All prices on Duty Free Crystal are 20% cheaper than those on the British High Street.

Frequently asked questions

Are the products you sell authentic and brand new?
Yes. Duty Free Crystal is the official authorized supplier of Swarovski products displayed on the Duty Free Crystal website. All items sold are brand new with boxes, with original certification, packaging, boxing, 2-year warranty, gift bags and after-sales service. Duty Free Crystal also owns and operates an independent Swarovski store, Swarovski Guernsey, where all Swarovski products of Duty Free Crystal are shipped. For more comfort, please find Duty Free Crystal here

Why are the prices on your website so low?
All online prices of Duty Free Crystal are VAT and tax-free, so they will be 20% lower than the UK RRP (including VAT).

Will I be charged VAT?
When Duty Free Crystal is shipped to the UK mainland, Duty Free Crystal will prepay all due VAT. There is no additional cost, and your package will not be intercepted by British Customs.

Do you charge UK postage?
No, delivery using Royal Mail records can be shipped to the UK mainland free of charge. A fee will be charged when choosing a delivery. For more information about Duty Free Crystal delivery rates, you can click here. If the item is returned to the sender or is not needed, Duty Free Crystal will refund after deducting the initial postage (or, you should be able to replace the item at any Swarovski store or franchise store, provided the item is in good condition With all supporting documents)

Do you deliver goods locally?
Yes, you can order through Duty Free Crystal’s website, and the order will be sent by Guernsey Post. Or, you can order by phone or email, and Duty Free Crystal can use a contactless payment gateway to make payment and deliver it to your door as needed if possible.

What British postal service do you use?
Guernsey Post and Royal Mail. All items sent to the UK mainland are recorded or special delivery (traceable). The cut-off time for these services is 2 pm. It takes approximately 5/6 working days for the records to be delivered to the UK mainland. This may change during Christmas and other gift-giving occasions. Special delivery takes about 48 hours (both services depend on the weather and are subject to British customs clearance), because all items are shipped by air from the island. Please note that Duty Free Crystal does not provide outgoing postal services on Saturdays (because the Guernsey Post is closed on weekends); therefore, regardless of whether you receive a postal tracking reference or not, all orders placed during the weekend will be shipped on the following Monday. If you wish to deliver to an address other than the billing address, Duty Free Crystal may need to send proof of identity via email.
Insurance
Duty Free Crystal has been shipped for more than 10 years. Through this, Duty Free Crystal has developed a packaging quality control system to ensure that every effort is made to protect the safety of your items during transportation. Therefore, Duty Free Crystal guarantees the safe delivery of your goods and therefore covers any loss or damage of your goods during transportation. This guarantee does not cover any costs that may be incurred due to delivery failure and/or subsequent re-delivery.

Do you ship overseas?
Yes. Duty Free Crystal provides international shipping services. All products are signed and shipped internationally, and the price is calculated by weight. Please contact Duty Free Crystal for more details, click here to view the shipping and delivery page of Duty Free Crystal.

How can I pay?
You can pay online at www.dutyfreecrystal.co.uk or call 01481 721501. Duty Free Crystal only accepts payment in pounds sterling (GBP). BP Duty Free Crystal accepts payments made with G; Visa, Maestro, AMEX and Visa Electron, Mastercard. Duty Free Crystal also accepts payment via PayPal.

Can I order other Swarovski products from you that are not listed on your website?
Yes. If you are interested in products not listed on the Duty Free Crystal website, just send an email to sales@dutyfreecrystal.co.uk or call for a quote and estimated delivery time.

Can I order SCS (Swarovski Crystal Society) member works through your store?
Yes. If you are a UK member of the SCS Club, you can purchase the annual version through Duty Free Crystal. Simply add your valid SCS number at checkout, or call Duty Free Crystal directly on 01481 721501 to talk to one of Duty Free Crystal’s experienced sales team.

Contact Duty Free Crystal
Duty Free Crystal t/a Swarovski Guernsey
3 Commercial mall
St. Peter Port
Guernsey
Channel Islands
United Kingdom, GY1 1LB

Phone: +44 (0) 1481 721501
sales@dutyfreecrystal.co.uk